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 SHOP POLICIES  

Please take a moment of your time to read the shop policies so that your shopping experience with Faery Lights is as pleasant and as easy as possible.

ORDERS

SHIPPING

All orders are processed in date order and we aim to have a turn around time of 5 -7 working days (usually sooner). If your order is predicted to take longer, or we have to order stock in to create a custom piece then you will be notified immediately and given an approximate completion date. 

We use Royal Mail 2nd Class to post all your parcels or you may upgrade to Royal Mail Tracked & Signed in the drop down postage menu.  Regular 2nd Class parcels are NOT tracked and Royal Mail aims to deliver within 3 working days.  If you miss your delivery then it is the customers responsibility to rearrange re delivery with Royal Mail (details will be on your red 'Sorry we missed you' card issued by Royal Mail at first attempted delivery)

returns

Refunds are offered to customers if you've contacted us within 14 days of receiving your order that you wish to cancel it. You then have another 14 days to return the product to us in the original packaging and unused. Refunds will be issued with 14 days of receiving the goods back. Returns are only accepted from the person who placed the order.

There are NO returns or refunds on custom orders.

If you have ordered breakable items such as ceramic oil burners and they arrive broken, we will need photographs of the broken product in the original packaging so that we can put in a compensation claim with Royal Mail. You will be fully refunded/issued a replacement straightaway upon notification. NO refunds/replacements will be sent until we have photographic proof.

 

For more information on online selling regulations please visit https://www.gov.uk