FAQ | Faery Lights Scented Wax Melts

SHOP POLICIES

Please take a moment of your time to read the shop policies so that your shopping experience with Faery Lights is as pleasant and as easy as possible.

ORDERS

SHIPPING

All orders are processed in date order and we aim to have a turn around time of 5 -7 working days (usually sooner). If your order is predicted to take longer, or we have to order stock in to create a custom piece then you will be notified immediately and given an approximate completion date.

We use Royal Mail 2nd Class to post all your parcels.

Regular 2nd Class parcels are NOT tracked and Royal Mail aims to deliver within 3 working days. If you miss your delivery then it is the customers responsibility to rearrange re delivery with Royal Mail (details will be on your red 'Sorry we missed you' card issued by Royal Mail at first attempted delivery)

returns

privacy

Refunds are offered to customers if you've contacted us within 14 days of receiving your order that you wish to cancel it. You then have another 14 days to return the product to us in the original packaging and unused. Refunds will be issued with 14 days of receiving the goods back. Returns are only accepted from the person who placed the order.

There are NO returns or refunds on custom orders.

If you have ordered breakable items such as ceramic oil burners and they arrive broken, we will need photographs of the broken product in the original packaging so that we can put in a compensation claim with Royal Mail. You will be fully refunded/issued a replacement straightaway upon notification. NO refunds/replacements will be sent until we have photographic proof.

For more information on online selling regulations please visit https://www.gov.uk

Companies that do business in the EU or have EU customers are required by law to include a separate Cookies Policy from their general Privacy Policy.

The EU Cookie Law, or the ePrivacy Directive, was put in place in 2011 to control how personal information is collected and processed. Additionally, the GDPR (General Data Protection Regulation) requires that users must consent to the use of the cookies before they're used.

Your Cookies Policy will need to disclose to users:

How the company uses cookies
What cookies are used
How your users can accept or reject the use of the cookies

Cookies Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
Company refers to Faery Lights Wax, 8 Broomhill Avenue DE7 5AQ.
Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Website refers to Faery Lights, accessible from www.faerylightswax.com
You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies
Type of Cookies We Use
Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Functionality Cookies: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

If you have any questions about this Cookies Policy, You can contact us:
By email: faerylightswax@outlook.com

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.

Company refers to Faery Lights, 8 Broomhill Avenue DE7 5AQ.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Faery Lights, accessible from www.faerylightswax.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, Postal code, City

Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Cookies can be Persistent or SessionCookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy

Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.For the performance of a contract:</strong> the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

Retention of Your Personal Data
<p>The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

ECO & EARTH FRIENDLY

Here at Faery Lights we take our eco responsibilities very seriously and have adapted the business to be as eco friendly as possible , whilst still delivering high quality scented products.

Unfortunately we have not managed to become plastic free as of yet, despite testing alternative methods of packaging such as wax wraps and glassine bags. We discovered that the scent of the product after a 2 month storage time had significantly reduced and the self adhesive seals were not resealing after the first opening.

Below is a list of our packaging and how to recycle/dispose:

Cello Bags: recycle with your kerb side recycling scheme.

Mylar Bags: recycle with your carrier bags and frozen veg bags at your nearest supermarket recycling point.

Clamshells: Our clams are made from 88% recycled plastic and are 100% recyclable with your kerb side recycling scheme.

Pie Tubs/Sample Boxes: Made with PP5 plastic. Either reuse (not for food) but are ideal once washed for storing craft bits such as beads etc or put in your kerbside recycling.

Tissue Paper : Made from recycled paper.

Packing Boxes: Made from recycled cardboard. Either return to HQ if you are local or put in your kerbside recycling.

Bubble wrap/Air Sacks/Additional parcel packaging: We save all of our packaging from wholesale orders and collect packaging materials from our local community and will reuse this is packaging for your order. Our packing peanuts are made from corn starch and will very quickly disintergrate once they become wet. We will if we have ran out of packaging materials buy new as to protect your products but in over 5 years of trading we have only purchased to date 3 new rolls of bubblewrap. We dont use tape on your bubblewrap so it is able to go out in your kerbside recycling.

FRAGRANCE OILS

All of our fragrance oils are Vegan friendly and not tested on animals.

We tend to favour suppliers that send their oils in metal or glass bottles so that the chances of recycling are greater, however not all of our suppliers give us the option of metal or glass bottles and instead opt for a plastic option. In these cases we tend to buy these oils in larger quantities so we have less single use plastic entering our recycling.

WAX

Here at Faery Lights we use a paraffin wax which is a by-product of the petroleum industry, that if not used would end up in landfill. Paraffin wax was is non toxic but unfortanately it is unbiodegradable unlike most Soy waxes, however it is not recommended to leave scented soy waxes open to the elements as although the wax is biodegradable most fragrance oils can be toxic to aquatic animals. Instead we recommend turning your spent wax into emergency candles, using an old candle jar (or other fire safe vessel) and a wooden wick. Lots of our customers already do this and have produced some wonderful looking creations.

We chose to make our products from paraffin instead of Soy to help combat the intensive agricultural methods used in producing Soy. Soy is the leading arriable crop resposible for the worlds deforestation problems. Not only are large swathes of forest being cleared to make farmland to grow these crops but millions of animals are being displaced in the process. Soy crops are also heavily doused with insecticides and pesticides to produce a heavy and abundant crop and in the process drastically contaminating the surrounding areas and soil quality.

GENERAL WASTE - LANDFILL

Faery Lights is a family run business operating out of a workshop at our redisential address. The ONLY waste from the business is the film backing from the self seal strips on the cello bags and the recycled kitchen paper used to clean out our measuring jugs after each make. The total amount of lanfill waste for the whole of the property (business and family use) is less than 1 kitchen bin full a week.

MISCELLANEOUS WASTE

Other items that require specialised recycling such as printer ink cartridges and batteries from scales/thermometers are always saved and recycled at the appropriate recycling points.

SUPPLIERS

All of our suppliers are UK based, not only to reduce our carbon footprint but to help support our economy. No product or ingredient is directly purchased by ourselves from overseas.

CARBON FOOTPRINT

As a business we directly sponser the planting of 22 trees per month, this is enough to offset the carbon emissions of 1 long haul flight or 2903 miles travelled in a car. We are workig towards the possibility of 1 tree planted for every order we recieve.